Three years, and we carry the burden of proof for two of them

Every item bought from this shop carries the legal guarantee of conformity of three years from the date of delivery, under Real Decreto Legislativo 1/2007 as amended by Ley 4/2022. Spain applies a longer period than the two-year European minimum, and we apply the Spanish period to every order regardless of where it is delivered.

The guarantee means the hat must be as described, be fit for the purpose hats of that kind are normally used for, and have the qualities you can reasonably expect from the description, the photographs and the measurements we published.

This is a legal right that costs nothing and exists alongside your 14-day right of withdrawal. Neither replaces the other.

If a lack of conformity appears within two years of delivery, it is presumed to have existed at the time of delivery. You do not have to prove anything about the cause. If we consider the fault was caused after delivery, the burden of proving that is on us.

From the start of the third year until the end of the three-year period, the guarantee still applies, but it falls to you to show that the lack of conformity existed at delivery.

The statutory order of remedies applies:

1. Repair or replacement, at your choice, free of charge, within a reasonable time and without significant inconvenience to you. We pay the return shipping in this case.
2. A proportionate price reduction, or termination of the contract with a refund, where repair or replacement is impossible or disproportionate, where we have not completed it within a reasonable time, or where it would cause you significant inconvenience.

You may go straight to a price reduction or termination where the lack of conformity is serious enough. Termination is not available where the lack of conformity is minor; we will say so in writing and explain why, rather than simply refusing.

Write to support@costaysoler.shop or call +34 1608015921. Please include:

• your order reference,
• which hat it is,
• what has gone wrong, and roughly when it started,
• a photograph if the fault can be seen.

We acknowledge every claim in writing within two business days and tell you what happens next and by when. You never need to prove you bought an extended warranty, because there is no such thing here — the three-year guarantee is included and cannot be sold to you again.

We keep spare parts and provide after-sales support for ten years from the date an item is discontinued, as Spanish law requires. For our range that means two things in practice:

• Replacement chin fasteners. The two-part breakaway buckle is the component most likely to be lost or damaged. We supply replacements and, where the hat is still with us for another reason, fit them.
• Replacement inner bands. The elastic band inside the crown can be replaced without remaking the hat.

Outside the guarantee period these are chargeable at cost plus shipping. Inside it, where the part failed through a lack of conformity, they are free.

Any term that purported to shorten the three-year period, to shift the burden of proof during the first two years, or to make the guarantee conditional on registration or on keeping the packaging would be void. We do not impose any such condition.

If we and you cannot agree, you can use the routes set out in the conditions of sale: the official complaint forms of the Comunitat Valenciana, the Junta Arbitral de Consumo, and the European online dispute resolution platform.