Fourteen days to change your mind

As a consumer you may withdraw from your purchase within 14 calendar days without giving any reason and without any penalty. The period runs from the day on which you, or a third party indicated by you other than the carrier, acquire physical possession of the goods.

If the order is delivered in several parcels, the period runs from the day the last item is received. Sending your communication before the 14 days expire is enough; the goods can follow afterwards.

If we had not told you about this right, the period would be extended by twelve months from the end of the initial 14 days. This page, the conditions of sale and the checkout page all state it, so the standard 14-day period applies.

Any clear statement of your decision is enough. You can:

• email support@costaysoler.shop with your order reference,
• call +34 1608015921 during Monday to Friday, 09:00–18:00 CET and confirm afterwards in writing,
• or write to COSTA Y SOLER SL, Avenida de la Marina Alta 141, 03740 Gata de Gorgos, Alicante, Spain.

Using the model form below is optional. Whichever route you choose, we acknowledge receipt in writing without delay and send you a return reference to put in the parcel.

This is the model form set out in the Spanish consumer statute. Copy it, fill in the gaps and send it to us by email or post.

MODEL WITHDRAWAL FORM
(complete and return this form only if you wish to withdraw from the contract)

To: COSTA Y SOLER SL
Avenida de la Marina Alta, 141, 03740 Gata de Gorgos, Alicante, Spain
Email: support@costaysoler.shop

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of
sale of the following goods (*):

  ..............................................................................

Ordered on (*) / received on (*):  ...........................................

Order reference:  ............................................................

Name of consumer(s):  ........................................................

Address of consumer(s):  .....................................................

  ..............................................................................

Signature of consumer(s) (only if this form is notified on paper):

  ..............................................................................

Date:  .......................................................................

(*) Delete as appropriate.

Send the goods back without undue delay and in any event within 14 days of telling us you are withdrawing. Please put the return reference inside the parcel so we can match it to your order.

You bear the direct cost of returning the goods. You may use any carrier; we recommend one that gives you proof of posting. We do not charge a restocking fee.

You are liable only for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning. Trying a hat on to check the fit is exactly that, and does not reduce your refund.

We reimburse all payments received from you, including the cost of standard delivery, without undue delay and at the latest 14 days from the day we are informed of your decision. If you chose a more expensive delivery method than our standard one, we refund the standard cost.

We may withhold reimbursement until we have received the goods back, or until you supply evidence of having sent them, whichever comes first.

The refund is made using the same means of payment you used, unless you expressly agree otherwise. It does not cost you anything.

If you are returning part of a set, the refund is the individual catalogue price of the returned hat less its proportional share of the set discount. There is a worked example with numbers in the conditions of sale.

Every hat in the catalogue is covered by the right of withdrawal. There are no catalogue exclusions.

The one case where the right does not apply is a hat produced to a group specification that is not part of the catalogue — for example a colour cut only for one nursery. Goods made to the consumer's own specifications are excluded by law, and where that applies we state it in writing in the quotation before you accept it, never afterwards.

This right of withdrawal is separate from, and additional to, the three-year legal guarantee, which covers items that turn out not to be as described or not to work as they should.