What you are agreeing to when you buy

These conditions govern every purchase made through this site. The seller is:

The buyer is any natural person aged 18 or over acting outside their trade or profession, or any legal person purchasing for a nursery, school or group. Where the buyer is a consumer, the mandatory consumer-protection rules of Real Decreto Legislativo 1/2007 apply and nothing in these conditions may reduce them.

We sell soft textile hats. Every product page states the essential characteristics of the item before you order: the age range, the head-size range in centimetres, the brim width in centimetres, the fibre composition in Spanish and English, how the hat fastens, and the washing and drying instructions.

Where a hat has a chin fastener, the fastener is a two-part buckle that separates under load and the approximate release force is stated in newtons on the product page. No hat in the range carries cords or drawstrings, and no hat carries detachable decorative parts.

We make no claim regarding protection from solar or ultraviolet radiation, and no product is offered as personal protective equipment. Colours may vary slightly between screens and between production batches of naturally dyed cloth.

All prices are shown in US dollars (USD). The price displayed on the product page is the price of the item. Shipping is shown separately in the basket and at checkout before you commit, and the full amount payable — item price plus shipping plus any tax or duty applicable to your delivery address — is displayed before you confirm payment. No charge is added after that point.

For deliveries within Spain, Spanish value added tax (IVA) at the standard rate of 21% applies and is included in the amount shown before confirmation. For deliveries outside Spain, the tax and duty treatment depends on the destination; where import duty or local tax is collected on delivery this is stated at checkout before you confirm.

Reference prices. Where a previous price is shown struck through beside a current price, that previous price is the lowest price we applied to the same item during the 30 days before the reduction. If we cannot evidence such a price we show no struck-through price at all. We do not display invented reference prices, false scarcity messages or countdown timers.

You place an order by adding items to the bag, entering your delivery details and confirming payment. Before confirming you see a summary of the items, the quantities, the delivery address and the total payable. You can correct any entry until you confirm.

Your order is an offer to buy. The contract is formed when we send you an order confirmation by email. If an item turns out to be unavailable after you have ordered, we will tell you and refund that item in full without delay.

We keep a record of the concluded contract and will send you a copy on request to support@costaysoler.shop. The contract may be concluded in English.

Payment is taken at the time the order is placed, in US dollars. Card details are entered on the secure page of the payment provider configured for this store; they are never entered on our pages and never reach our servers. The methods available to you are shown at the payment step before you confirm.

If your bank applies a currency conversion or a cross-border fee, that is a matter between you and your bank and is outside our control.

If a payment fails or is reversed after dispatch, we may suspend further orders on the same account until the balance is settled.

We dispatch worldwide. Orders are prepared within two business days of the order confirmation. Estimated transit times by destination are listed on the shipping and returns page.

Maximum delivery period. Unless a different period is expressly agreed with you, we deliver without undue delay and in any event within 30 days of the conclusion of the contract. If we fail to deliver within that period, you may ask us to deliver within an additional period appropriate to the circumstances; if we fail to deliver within that additional period you are entitled to terminate the contract and be reimbursed in full without undue delay.

Risk in the goods passes to you when you, or a carrier chosen by you rather than by us, take physical possession of them.

Standard shipping is free on orders of 69 USD or more. Below that threshold a flat standard shipping charge is shown in the basket.

As a consumer you have 14 calendar days from the day on which you, or a third party indicated by you other than the carrier, acquire physical possession of the goods to withdraw from the contract without giving any reason and without penalty.

To exercise the right, tell us of your decision by an unequivocal statement — email to support@costaysoler.shop, a letter to the address above, or the model withdrawal form reproduced on the withdrawal page. Using the form is not obligatory. Sending your communication before the 14 days expire is enough.

If we have not informed you of this right, the withdrawal period is extended by twelve months from the end of the initial 14-day period.

On withdrawal we reimburse all payments received from you, including the standard delivery cost, without undue delay and at the latest 14 days from the day we are informed of your decision. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them, whichever is earlier. You bear the direct cost of returning the goods. You are liable only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the hat.

Exclusions. We do not exclude the right of withdrawal for any standard catalogue item. Hats made to a group specification that is not part of the catalogue — for example a colour cut only for one nursery — are goods made to the consumer's specifications and the right of withdrawal does not apply to them; where that is the case we state it in writing in the quotation before you accept it.

Sets are priced below the sum of their parts. If you return the whole set, you are refunded what you paid for it. If you return part of a set, we refund the individual catalogue price of the returned hat minus that hat's proportional share of the set discount, so that the hats you keep remain priced correctly.

The same method applies to sets of three and four hats. The calculation is shown on the refund note so you can check it.

Every item carries the legal guarantee of conformity of three years from delivery under Real Decreto Legislativo 1/2007 as amended by Ley 4/2022. This is longer than the two-year European minimum, and nothing here reduces it.

For the first two years from delivery, any lack of conformity that appears is presumed to have existed at delivery unless we prove otherwise. After that period the burden of proof shifts to you.

Remedies follow the statutory order: first repair or replacement, at your choice, free of charge and within a reasonable time; and if that is impossible, disproportionate, not carried out within a reasonable time or causes you significant inconvenience, then a proportionate price reduction or termination of the contract.

We keep spare parts and provide after-sales support for ten years from the date an item is discontinued. For our hats this means replacement chin fasteners and replacement inner bands, fitted or supplied. Full detail is on the guarantee page.

Hojas de reclamaciones. As a business established in the Comunitat Valenciana, we hold official complaint forms (hojas de reclamaciones) of that autonomous community and make them available to consumers. You may request one at any time by writing to support@costaysoler.shop or calling +34 1608015921, and we will send it to you at no cost together with instructions for submitting it. Completed forms are submitted to the consumer authorities of the Comunitat Valenciana or to your own municipal consumer information office (OMIC).

Consumer arbitration. We accept the jurisdiction of the Junta Arbitral de Consumo for the resolution of disputes with consumers arising from purchases made on this site, subject to the rules of that system. Consumer arbitration is free for the consumer and its award is binding.

Regional consumer authority. The competent authority for consumer affairs in our region is the consumer directorate of the Generalitat Valenciana, which supervises retail trading practices in the Comunitat Valenciana.

Online dispute resolution. The European Commission provides a platform for the online resolution of consumer disputes at ec.europa.eu/consumers/odr.

Before any of these routes, please write to support@costaysoler.shop. Most questions about a size, a delivery or a refund are settled in one reply.

These conditions and any contract formed under them are governed by Spanish law. Where you contract as a consumer, this choice does not deprive you of the protection of the mandatory provisions of the law of your country of habitual residence, and your right to bring proceedings before the courts of your own domicile is not excluded.

If any provision of these conditions is held invalid, the remaining provisions continue in force.